1. Online web-store: If the product is available for online purchase, it is physically here (SPOT) in any of our American warehouses. If you are located in the continental United States, the shipping cost will be added to the purchase and fulfilled by UPS. For online orders outside the USA please contact us after you have completed the purchase.
Online orders of product in increments of 50lbs or less, will be fulfilled within 24 hours and delivered by UPS to your location. Shipping costs are automatically added to the order during checkout. Shipping usually takes about 5-7 business days.
All our Cacao is processed with no chemicals (alkalines) but roasted, husked and processed completely naturally. The nibs are broken down after husking before shipment, and the nibs are then naturally pressure pressed to squeeze the fats out and the yield is natural cacao powder.
We stand behind our products and hope you will reach to us if you encounter any problems. We will work with you to come up with a solution for any issues. At this time however, Crop Hub private label products are non-refundable. If you have any questions about our private label prior to purchasing, we would love to speak with you. When your order arrives, please inspect the condition of your shipment before signing off on the delivery. In the event your shipment arrives with damage, please note the damage on the delivery drivers receipt but still accept the delivery. You should also document the damage upon delivery with photos, which will help with the claim process. You will file a claim directly with the shipping company but Crop Hub will assist in this process.